Case Study: Cygnus Systems achieves 75% MSP monthly cost reduction and 25% revenue growth with OnPage’s Incident Alert Management System

Cygnus Systems Reduces MSP Monthly Costs by 75% and Grows Revenue by 25% with OnPage’s Incident Alert Management System

Cygnus Systems, a Southeastern Michigan IT services provider that monitors over 1,000 endpoints via ConnectWise, faced recurring missed and delayed critical alerts caused by email queues, answering-service failures, and unreliable pagers. These lapses led to lost billable time, customer-impacting outages and risked customer churn, so Cygnus turned to OnPage’s incident alert management system with the ConnectWise–OnPage integration to eliminate those failures.

OnPage implemented automated, persistent mobile alerts delivered directly to on-call engineers (with automatic escalation to managers after one minute) and full incident tracking in the ConnectWise ticket. As a result, Cygnus reduced alert errors to zero, cut monthly costs by 75%, dropped average response time from 30 minutes to 1 minute, and grew its managed services revenue by 25% in one year while avoiding additional hires.

Cygnus Systems

Craig Isaacs

Vice President