Case Study: BVoIP achieves zero missed after‑hours alerts with OnPage

BVoiP - Customer Case Study

BVoiP, a Philadelphia-based channel provider of Voice-as-a-Service for MSPs, needed an intelligent, easy-to-integrate way to route critical alerts with voicemail and on-call/after-hours scheduling. After testing many options, BVoiP sought a solution that combined prominent alerting with voice messaging and simple escalation so partners could deliver true 24/7 support.

OnPage delivered that capability by integrating its IT Alert Management System with BVoiP’s Voice-as-a-Service, enabling voicemail-enabled alerts, automated on-call scheduling and multi-tier escalation. The OnPage–BVoiP integration improved ease of use and integration, expanded messaging options, and eliminated missed alerts for deployed customers — to date reporting zero missed alerts and measurable improvement in after-hours response.

BVoiP

George Bardissi

Chief Executive Officer