Case Study: SAGE (rural tele-neurology provider) achieves 93% decrease in neurologist response time with OnPage

How OnPage supports SAGE's teleneurology practices

SAGE, a California-based provider of tele-neurology services that employs 15 physicians and supports rural clinics across the West, was struggling with slow, unreliable paging workflows that delayed neurologist response in urgent cases. To solve this, SAGE turned to OnPage and its incident alert management/intelligent alerting solution to reliably route critical messages to on-call tele-neurologists.

OnPage implemented a dedicated line and voicemail-to-alert workflow that transcribes calls, uses the neurology on-call scheduler to deliver high-priority OnPage alerts to the correct neurologist’s smartphone, and automatically escalates to the next provider until acknowledged, with a full audit trail. The result: OnPage drove a 93% reduction in response time (from ~20 minutes to 1 minute), enabled SAGE to grow from serving 5 hospitals to 40 (700% growth), and delivered about $100,000 in annual savings.

SAGE