Case Study: Midwifery Collective of Ottawa achieves 24/7 patient responsiveness and increased satisfaction with OnPage

How OnPage enables Midwifery Care Communities to increase patient satisfaction

Midwifery Collective of Ottawa, a team of 13 midwives, needed reliable, 24/7 communication so clients experiencing pregnancy issues or labor could reach a caregiver immediately. They adopted OnPage’s clinical communication and collaboration (CC&C) system — using OnPage’s on-call scheduling, failover and web management console — to coordinate their care team and ensure messages get through.

OnPage implemented loud, high-priority smartphone alerts with automatic escalation to the next on-call midwife, ALERT‑UNTIL‑READ behavior and HIPAA‑compliant messaging for team collaboration. As a result, the Midwifery Collective of Ottawa reports clients “never have to wait,” the midwives use OnPage daily 24/7, staff stress is reduced, and the team can confidently ensure rapid responses to every patient.

Midwifery Collective of Ottawa

Esraa Dhaif

Practice Administrator