Case Study: Central Ohio Trauma System achieves rapid, reliable situational awareness during extreme weather with OnPage

How OnPage ensured situational awareness during extreme weather conditions

Central Ohio Trauma System (COTS) faced a crisis during the January 2014 Polar Vortex when a water main break left a network hospital without heat and more than 300 patients at risk of evacuation. With just two staff handling a flood of information requests from regional healthcare facilities, COTS needed a fast, reliable way to coordinate response and share situational updates — and turned to OnPage’s alerting solution.

OnPage delivered priority messaging via its incident alert management system so emails sent to COTS’ OnPage address were pushed as loud, distinguishable mobile alerts, complete with real-time audit trails and documentation. Using OnPage, COTS quickly disseminated critical updates to surrounding hospitals, coordinated potential patient influxes, increased redundancy and reliability, and maintained accountability during the emergency, improving their situational awareness and response coordination.

Central Ohio Trauma System

Kelsey Blackburn

Critical Incident Response Planner