Case Study: Largest Home Healthcare and Hospice Company achieves 30-second response times (down from 30 minutes) with OnPage

How OnPage empowers home healthcare with responsive patient communications

Largest Home Healthcare and Hospice Company needed to modernize clinical communications so patients at home and in hospice could reach care teams and doctors immediately, avoid missed alerts due to scheduling gaps, and maintain HIPAA compliance. They chose OnPage, deploying OnPage’s HIPAA‑compliant incident alert management system with role‑based messaging and scheduling to replace outdated communication methods.

OnPage implemented a workflow that transcribes patient voicemails into high‑priority OnPage alerts routed by on‑call schedules, adds role‑based messaging and HIPAA‑compliant chat for secure clinician collaboration, and enables quick escalation when needed. The OnPage solution cut response times from 30 minutes to 30 seconds, ensured messages reach the right on‑call provider, and streamlined patient‑to‑provider communication for faster, more reliable care.