Case Study: Leading Norwich-Based Baking Company eliminates missed critical alerts and accelerates incident response with OnPage

How OnPage Optimizes Network Monitoring for Leading Baking Company

Leading Norwich-Based Baking Company was struggling with missed critical alerts from its network monitoring tool because notifications were sent by email and got lost in inbox clutter, delaying IT engineers’ response to outages. To solve this, the company deployed OnPage’s incident management/incident alert management system to ensure critical notifications reached the right on-call staff immediately.

OnPage integrated with the bakery’s monitoring tool to convert tickets into loud, distinguishable push alerts routed to the correct engineer based on automated on-call schedules, escalate after 5 minutes if unanswered, fail over to management, and generate post-incident reports. As a result, OnPage eliminated missed incident alerts, reduced response times, centralized secure schedule visibility, and automated escalation to ensure critical network incidents are acknowledged and resolved more quickly.