Case Study: Divisions of Family Practice achieves enhanced patient care and faster response times with OnPage

How OnPage collaborates with divisions of family practices to enhance patient care

Divisions of Family Practice, a non-profit in British Columbia, faced fragmented after-hours communication: reliance on a third‑party answering service and SMS led to human errors, missed critical alerts, slow patient response times, costly monthly bills, and manual paper schedules. To address these challenges they implemented OnPage’s enterprise clinical communication and alerting platform, including dedicated phone lines, voicemail escalation, and a digital scheduler.

OnPage replaced paper schedules and the answering service with centralized, editable on‑call schedules, IVR-managed dedicated lines that escalate voicemails to on‑call physicians, and detailed reporting and audit trails. As a result, OnPage helped DoFP avert miscommunication, reduce average patient response time, expedite crisis communications, lower provider costs, and give secure, centralized visibility into schedules and incident workflows.

Divisions of Family Practice

Sharon Todd

Program Manager