Case Study: Boston-Area Hospital achieves reliable, HIPAA-compliant after-hours patient-physician communications with OnPage

How OnPage streamlines patient-physician communications for Boston area hospital

Boston Area Hospital’s internal medicine team was losing critical pages from an unreliable pager system—limited range, spotty coverage, and non‑HIPAA-compliant messages meant after-hours patient calls frequently went unanswered. To address these gaps, the hospital turned to OnPage and its incident alert management/messaging solution to replace legacy paging workflows.

OnPage deployed encrypted, ALERT‑UNTIL‑READ alerts that route patient requests to the right on‑call physician based on schedules and automatically escalate if the first clinician is unavailable. As a result, OnPage eliminated missed critical messages, improved HIPAA compliance for after‑hours communication, ensured timely patient callbacks, and reduced costs versus maintaining complex paging infrastructure.