Case Study: Lee County EMS achieves reliable, auditable emergency messaging and faster response times with OnPage

How OnPage supports Lee County EMS's emergency communications

Lee County EMS, a Florida certified ground and rotor‑wing Advanced Life Support provider, needed a more reliable and secure way to reach responders after finding traditional pagers spotty and unacceptable. They selected OnPage to replace pager infrastructure and provide priority, HIPAA‑secure messaging that works under all circumstances.

OnPage implemented its incident alert management system and web management console so dispatchers send high‑priority OnPage alerts that bypass silent mode and persistently notify recipients for up to 8 hours until acknowledged. The result: Lee County EMS eliminated unreliable paging, gained dispatcher‑to‑responder messaging for faster mobilization, improved reliability and collaboration during emergencies, and ensured patient information remains HIPAA‑protected.

Lee County EMS

Warren Panem

Deputy Chief