Case Study: Boston Children's Hospital achieves reliable, HIPAA-compliant priority alerting with OnPage

How OnPage enhances Boston Children's Hospital's priority communications

Boston Children’s Hospital, a top-ranked pediatric center serving over 600,000 patients a year, needed to replace outdated one-way pagers that imposed character limits and required physicians to call back for messages. To modernize clinical communication and maintain HIPAA compliance, Boston Children’s chose OnPage and its incident alert management tools, including the OnPage mobile app and web management console.

OnPage implemented ALERT-UNTIL-READ persistent alerting (up to eight hours), encrypted messaging, role-based digital on-call schedules, loud alerts that bypass silent mode, and full message logs for traceability. As a result, OnPage helped ensure critical messages reach the right clinicians, improved routing and auditability, enhanced HIPAA-compliant communication, and provided persistent delivery and timestamped logs that shorten resolution time and reliably mobilize physicians.

Boston Children’s Hospital