Case Study: Nation's Busiest Data Centers Service Provider achieves reduced downtime and cost-effective 24/7 incident response with OnPage

How OnPage reduces downtime for one of the nation's busiest data centers

Nation’s Busiest Data Centers Service Provider faced unacceptable downtime and missed alerts while supporting major media and telecom clients. They struggled with missed notifications, on-call scheduling gaps, and prohibitive per-character paging fees (over $600 per pager/month), so they chose OnPage’s incident alert management system and smartphone-based paging to improve reliability, cybersecurity compliance, and priority alerts.

OnPage deployed its ALERT-UNTIL-READ smartphone alerts with escalation policies, secure chat, and on-call scheduling so incidents route immediately to the right engineer and automatically escalate if unacknowledged. As a result, OnPage significantly reduced downtime, ensured 24/7 coverage with faster incident resolution, and lowered monthly messaging costs that had been driven by costly legacy paging.