Case Study: Major Medical School Program achieves reliable, HIPAA-compliant critical messaging with OnPage

How OnPage replaced pagers for a respected medical school's residency program

Major Medical School Program, a large teaching hospital in the South, was struggling with legacy pagers that suffered poor signal coverage, no delivery confirmation, and no audit trail—leaving staff unable to prove messages were received. Jaime Cifuentes, the program’s IT Director and Information Security Officer, sought a secure, HIPAA-compliant messaging replacement and chose OnPage’s incident alert management solution to meet those needs.

OnPage replaced pagers with high-priority, ALERT-UNTIL-READ notifications routed by on-call schedules and backed by escalation and failover rules, so alerts reach the right resident every time. The OnPage system produces auditable delivered/read/replied timestamps, improved team accountability and visibility, an intuitive user interface with minimal training, robust on-call scheduling, and HIPAA-compliant protection of patient data—enabling faster, more reliable mobilization of clinical staff.