Case Study: Brighton Ambulance (New York EMS service) achieves faster, HIPAA-compliant 911 communications with OnPage

How OnPage Enhances 911 Communications for Emergency Responders

New York EMS Service (Brighton Ambulance) struggled with an ineffective paging system that forced staff to rely on insecure SMS for time-sensitive, HIPAA-regulated communications. To meet the need for reliable, compliant alerting, they selected OnPage’s incident alert management service for secure, HIPAA-compliant critical messaging with predefined escalation protocols and audit trails.

OnPage implemented an email-to-alert workflow that delivers loud, distinguishable push notifications to on-duty responders, plus a digital on-call scheduler, delivered/read receipts, and full message auditability. As a result, New York EMS Service improved response reliability and accountability, secured patient information, eliminated coverage gaps during PTO or sick days, and consolidated critical messaging and dispatching into a cost-effective, traceable system — all enabled by OnPage.