OnPage
31 Case Studies
Case Study: George Mason University achieves rapid, reliable suicide‑risk alerts and timely veteran care with OnPage
A OnPage Case Study
How OnPage provides pro bono support in veteran PTSD study
George Mason University researcher Sarah Carter, a 5th-year PhD in clinical psychology, needed an affordable, immediate-alert solution for a study using nightly Qualtrics surveys to detect suicidality in soldiers. The challenge was to page Sarah or one of three team members instantly — with escalation if the primary responder was unavailable — so critical responses wouldn’t be missed. OnPage provided pro bono access to the OnPage application to meet this need.
OnPage routed survey-triggered emails into its app as loud, distinguishable push notifications that arrive in under 20 seconds and automatically escalate to the next clinician if an alert isn’t acknowledged, enabling timely intervention. The OnPage solution ensured patients were immediately assessed even when the primary responder was unavailable, removed the cost barrier through pro bono licenses, and gave the team a reliable, measurable way to manage urgent mental-health communications.
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George Mason University
Sarah Carter
George Mason University