Case Study: Moderatorenschule Baden-Württemberg streamlines team workflow with ONLYOFFICE Workspace

Moderatorenschule Baden-Württemberg streamlines team workflows with ONLYOFFICE in 2020

Moderatorenschule Baden-Württemberg, a school for moderators, faced challenges managing its growing customer base, expanded seminar offerings, and team of trainers after significant growth. They needed an open-source, self-hosted groupware solution to build a unified database accessible by multiple employees for effective CRM and to streamline seminar management processes. They turned to the vendor ONLYOFFICE for a solution.

The school implemented the self-hosted ONLYOFFICE Workspace. This provided a centralized CRM and mail system, allowing staff to independently access all necessary client information and share their work. The solution enabled the team to keep full conversation histories and notes within CRM contacts, providing a comprehensive overview of each person to track progress and avoid conflicts. While specific metrics are not provided in the text, ONLYOFFICE helped streamline their business processes and organize an effective team workflow.

Moderatorenschule Baden-Württemberg