Case Study: SEAT CUPRA Poland reduces cost per lead by 90% with ONLIVE.AI

How Seat Cupra Poland Reduced Cost Per Lead by 90% With Onlive.site

SEAT CUPRA Poland sought to enhance its digital customer experience and sales efficiency. The automotive brand partnered with ONLIVE.AI to address gaps in their customer interaction tools, aiming to increase conversion rates and gain better insights through advanced video commerce capabilities.

ONLIVE.AI implemented its 1-1 video widget, enabling real-time expert consultations for car configuration and test drive bookings. This solution from ONLIVE.AI led to a 90% reduction in cost per lead and an impressive jump in lead conversion rates from 4% to 11%, demonstrating a transformative impact on customer engagement and sales processes.

SEAT CUPRA

Anna Maria Chodor

CX & CRM Manager