Case Study: Thermomix achieves agile, integrated operations with Onlineone and NetSuite

Thermomix - Customer Case Study

Thermomix ANZ, the Australian and New Zealand business behind the Thermomix all-in-one kitchen appliance, was managing finance, support, and warehouse processes across multiple disconnected systems. This made it difficult and time consuming to get a single 360-degree view of customer finances and created friction as the business evolved.

onlineone helped Thermomix ANZ consolidate its operations onto NetSuite, creating a single source of truth and a flexible core platform for future changes, including payment portal updates and a move to Shopify. The ongoing partnership and support model delivered 10–15% annual savings in support and services spend, plus an estimated additional $20,000–$40,000 in business value through greater flexibility, better forecasting, and faster, more seamless system changes.

Thermomix