Case Study: Pedders Suspension & Brakes boosts service enquiries with Adobe Commerce by Online Solution Experts

Pedders Suspension & Brakes boosts Brake, Steering and Suspension Check enquiries by 150% with Online Solution Experts

Pedders Suspension & Brakes, a national automotive retail and service network, required a modern B2C commerce experience to connect vehicle compatibility, product discovery, and local store engagement. Their existing platform created friction for customers researching and booking services online. They partnered with Online Solution Experts (OSE) to design a new solution on Adobe Commerce to improve search visibility and simplify the user journey.

Online Solution Experts (OSE) implemented an Adobe Commerce platform with deep integrations, including a "Set My Vehicle" feature for fitment and UNBXD for improved search. The solution streamlined the path from online research to in-store service booking. This resulted in a 150% increase in service enquiries and delivered a seamless omni-channel experience that was widely endorsed by their franchise network.

Pedders Suspension & Brakes