Case Study: Metricwire achieves faster, more accurate survey scheduling with Onix’s AI-powered Scheduling Agent

Metricwire cuts scheduling latency to under 1 second with Onix

Metricwire, a healthcare and life sciences organization that provides a digital platform for clinical research, faced the challenge of creating a scalable, dynamic scheduling system for complex clinical trials. They needed to move beyond simple reminders to handle numerous variables and conditions while ensuring a seamless user experience for both researchers and participants. To overcome this, they partnered with vendor Onix.

Onix developed an AI-powered Scheduling Agent using Google Cloud's Vertex AI and Gemini. This solution intelligently interpreted researcher requirements and participant context to generate optimal survey schedules. The implementation resulted in a remarkable increase in scheduling accuracy, reduced latency to under one second per request, and the ability to process over 100 tasks weekly. The system also maintained over 90% confidence in its responses, significantly streamlining Metricwire's operations.

Metricwire