Case Study: ZS Associates achieves scalable, faster contract workflows with Onit

Scalable Growth for a Growing International Legal Team at ZS Associates, Inc.

ZS Associates, Inc., a management consulting firm with more than 5,000 employees in 22 offices, faced an inefficient, paper‑based contract process that could not scale for a growing international legal team. Working with technology partner Onit, ZS replaced paper “pink sheets” and siloed spreadsheets with the My Legal Requests intake and a linked Executed Contracts solution to centralize matter intake and tracking.

Onit’s solutions automated routing by request type, enabled global review workflows (for example, NDAs uploaded in California are often reviewed by the India team and returned by the next business day), and created searchable electronic files with prior versions, emails and redlines. The Onit implementation produced an immediate decrease in turnaround time, improved collaboration across offices, supported a move to paperless records, and over six years simplified reporting and matter management for ZS Associates.

ZS Associates

Rachel Kempler

Associate Director of Legal, Commercial Transactions and Business Legal Support