Case Study: Pearson achieves centralized, automated legal service delivery and reduced legal costs with Onit

Reshaping a Multinational Publishing and Education Company’s Law Department

Pearson, the multinational publishing and education company headquartered in London, needed to simplify operations and help meet a corporate target to reduce annual costs (target £300 million) by transforming its Legal Department from a decentralized, high-touch model into a centralized Service Delivery Center. Pearson chose a hybrid operating model and technology including the OnitX Platform from Onit (in partnership with implementation partner Morae) to support legal service management, contract lifecycle management and workflow automation.

Morae and Onit implemented the Service Delivery Center and Onit-powered workflows — including a Legal Front Door intake desk, CLM and end-to-end automation — delivering the platform and operating model within nine months and providing playbooks, templates, training and ongoing managed services. The Onit-powered solution materially reduced Pearson’s legal department costs, enabled expansion to support all matter types globally (IP, employment, compliance, data privacy, litigation, etc.), and helped earn external recognition for the transformation.

Pearson