Case Study: Pearson cuts legal service costs 35% and speeds contract turnaround 30% with Onit's enterprise legal management solution

Pearson - Customer Case Study

Pearson plc, the London‑headquartered global education company, faced a company‑wide mandate to cut operating costs by £300 million, forcing its Legal department to reduce its budget by 25% and move away from a high‑touch “white glove” concierge model. To standardize, centralize and enable data‑driven decision‑making, Pearson built a Transaction Services Center and deployed an enterprise legal management system powered by Onit, including a web‑based “Legal Front Door” and contract lifecycle management capabilities.

Working with delivery partner Morae Global and using Onit's platform, Pearson rolled out standardized workflows, a self‑service NDA module, a centralized contract repository, automated templates, and reporting/analytics dashboards. The results: contract turnaround times improved by about 30%, only 1.6% of matters are escalated for non‑standard clauses, annual service‑delivery costs dropped 35% (exceeding the target), and Pearson realized a 76.5% return on the initial investment within seven months — benefits enabled by Onit's technology.

Pearson

Bob Mignanelli

Senior Vice President, Chief Operating Officer, Legal, and Associate General Counsel for Technology, Strategy and Operations