Case Study: Baxter International achieves faster, more transparent contract management with Onit

Leveraging Tools for Contract Automation and Tracking at Baxter International

Baxter International, an $11 billion healthcare company with a legal department of 85 lawyers and 150 staff, faced slow, opaque contract workflows that left legal perceived as the bottleneck and attorneys spending as much as 20% of their time on status update requests. To address this, Baxter partnered with Onit to implement an input-request solution and its business process management platform to standardize intake and automate contract routing.

Onit built an auto-populated input request form, a shared dashboard with email notifications, and end-to-end tracking that exposed cycle-time metrics—revealing that more than 80% of delay came from other parties—not legal. The Onit solution cut the need for status-update requests, standardized processes across sales and support teams, enabled further workflow automations (post-execution, security questionnaires, automated CDAs), and delivered actionable metrics that transformed Baxter International’s contract management.

Baxter International

Aaron Van Nice

Director of Legal Operations