Case Study: American Medical Response, Inc. achieves streamlined contract management and agile workflow automation with Onit

Contract Management Process Transformation at American Medical Response

American Medical Response, Inc. (AMR), a leading medical transportation provider operating in 40 states and D.C., needed to replace an inflexible, in‑house Microsoft SQL contract system after a 2006 settlement required electronic contract tracking. Walt Landen, SVP & Deputy General Counsel, sought a legal‑centric solution with DocuSign integration and selected Onit’s contract management and workflow platform to capture contracts “soup to nuts” and provide the visibility the prior system lacked.

Onit implemented an adaptive contract management platform (including a configurable “recipe engine” for approvals and DocuSign integration), quickly scaling through AMR’s 2016 merger and later supporting two separate instances after a spin‑off. Onit’s solution gave immediate status and history visibility, let the legal team pivot workflow rules on the fly, and supported processing 3,800 contracts in the past year, delivering measurable gains in efficiency, control, and compliance.

American Medical Response, Inc.

Walt Landen

SVP & Deputy General Counsel