Case Study: Largest Business Service Firm achieves predictable outside legal costs and faster turnaround with Onit Smart Process Apps

Conquering Legal Process Outsourcing Disparity with Smart Process Apps

Largest Business Service Firm — one of the world’s largest business services firms for sales and marketing serving 500+ companies — faced a surge in legal work it could not meet with existing headcount or spreadsheet-based tracking. To better source and manage hundreds of LPO RFPs and coordinate onshore/offshore teams, the company turned to Onit and its Smart Process Apps.

Onit implemented Smart Process Apps to automate RFP and matter workflows, provide user dashboards and reporting, and create a contract repository linked to workflows for renewals. The solution delivered more predictable outside legal costs, reduced overall legal delivery costs, faster turnaround times, greater transparency and improved resource utilization, and scalable, repeatable processes to handle continued growth.