Case Study: City of Pasadena streamlines legal operations and reduces paper use with Onit Legal Files

City of Pasadena digitizes legal operations for 140,000 residents with Onit

The City of Pasadena's Office of the City Attorney/Prosecutor faced a challenge when its existing case management system was set to be retired. The Office, which manages all civil and criminal legal matters for the city, needed a robust and comprehensive solution to handle its high volume and complex legal work across its three divisions. They issued an RFP to find a new legal case management system that could support daily operations and ensure long-term scalability.

The city selected Legal Files from Onit for its flexibility and strong public sector track record. Onit provided implementation services for a smooth transition. The solution centralized case and document management, integrated with Microsoft Outlook, and introduced efficient workflows. The results included improved productivity and consistency, streamlined communications, and a reduction in paper use that advanced the city's sustainability initiatives. Onit's solution has provided long-term satisfaction and adaptability for the City of Pasadena.

City of Pasadena