Case Study: UrbanStems achieves efficient same-day flower delivery with Onfleet

UrbanStems Fresh Flower Delivery, Powered by Onfleet

UrbanStems, the same-day fresh flower delivery company serving NYC and Washington, DC, needed a strong logistics system to manage hundreds of daily orders and scale up for major holidays like Valentine’s Day after moving from a third-party courier to an in-house delivery team. They turned to Onfleet, using its routing, delivery management, and ETA tools to keep operations efficient and on time.

Onfleet helped UrbanStems visualize routes, improve planning, and fine-tune dispatching with analytics and Zapier integrations that triggered alerts for oversized orders and delivery-capacity limits. As a result, UrbanStems improved load balancing, avoided delivery spikes, and continually optimized operations and customer experience, with Onfleet proving easy to use and highly effective.

UrbanStems

Andy Zalan

Director of Delivery Operations