Case Study: Harmons boosts eCommerce delivery efficiency and customer loyalty with Onfleet

Ownable, On-Brand eCommerce Experiences that delight shoppers, Guaranteed, Everytime

Harmons, a Utah-based family-owned grocer with 19 locations, needed an eCommerce delivery solution that would let them handle online orders in-house without losing the personal, trusted shopper experience they’re known for. Using Onfleet with ShopperKit, Harmons aimed to solve the challenge of third-party delivery while keeping control of the brand and customer relationship.

Onfleet helped Harmons integrate delivery logistics into its eCommerce fulfillment process through ShopperKit, creating a smoother path from order to delivery. The result was greater visibility into KPIs, increased order volume, and a significant decrease in negative feedback about delivery; Harmons also used On-Time Delivery and delayed-task reporting to improve performance and efficiency across stores.

Harmons

Jason Farley

Business Analyst