Case Study: Zipmex achieves $10,000 in fraud prevention and 67 hours saved in manual review with Onfido's Known Faces

Zipmex - Customer Case Study

Zipmex, Asia’s leading digital asset exchange, was seeing increasingly sophisticated signup fraud as attackers created multiple accounts to abuse its sign-up bonus. To scale KYC and stop duplicates without slowing legitimate customers, Zipmex turned to Onfido—already using Onfido’s Document and Biometric solutions—and evaluated Onfido’s Known Faces to answer the question “have we seen this user before?”

Onfido’s Known Faces cross‑references signup biometrics with previously verified faces and returns a binary Known Face flag, match score, applicant ID and biometric in seconds; integration required only a few lines of code. Within three months Zipmex flagged nearly 500 duplicate accounts, saved about $10,000 in fraudulent bonus payouts and cut manual fraud review by 67 hours, all while maintaining a smooth user experience.

Zipmex

Ken Tabuki

Director