Case Study: SwissBorg achieves 10-minute onboarding and 65% automated KYC verification with Onfido

SwissBorg - Customer Case Study

SwissBorg, the blockchain-powered wealth management ecosystem, needed to balance strict KYC and regulatory requirements with a seamless onboarding experience for its Wealth app. To meet these compliance and UX goals, SwissBorg partnered with Onfido to verify users’ IDs and selfies and perform Watchlist checks using Onfido’s lightweight SDK and APIs.

Onfido’s identity verification solution let SwissBorg build a fast, converting onboarding flow—customers go from registration to approved in about 10 minutes—and cut manual reviews, with roughly 65% of applicants verified without agent intervention. Backed by Onfido’s global coverage (4,600 document types across 195 countries) and SDK event tracking for drop-off analysis, SwissBorg scaled across 20+ European markets while improving conversion and compliance efficiency.

SwissBorg

Christophe Diserens

Chief Compliance Officer