Case Study: Simplex achieves 76% first-time approvals and 70% end-to-end automation with Onfido identity verification

Simplex - Customer Case Study

Simplex, a Nuvei company building fiat-to-crypto infrastructure, needed to balance a seamless payment experience with strict AML/KYC compliance and growing fraud risks—especially since they offer partners a 100% chargeback guarantee. To meet these challenges they partnered with Onfido for an automated, secure identity verification solution across web and mobile.

Onfido deployed live ID capture with selfie/asynchronous video, Identity Record and Sanctions Watchlist checks, omnichannel SDKs/APIs and a hybrid AI-plus-human review model, enabling straight-through processing and reducing manual work. The result: 76% of customers approved first-time and 70% of verifications automated end-to-end, faster turnaround, lower cost to serve, and a scalable global verification engine across Web, Android and iOS.

Simplex

Erez Ben Ezra

VP Global Expansion