Case Study: Revolut achieves 12% increase in customer onboarding through faster, reliable identity verification with Onfido

Revolut partners with Onfido to increase customer onboarding by 12%

Revolut, a mobile‑first online bank with over 6 million customers and FCA authorization across the EEA, needed to verify global customers quickly without harming accessibility or user experience while preventing identity fraud. To meet these KYC and onboarding challenges, Revolut turned to Onfido to power a next‑generation identity verification flow embedded in their app.

Onfido implemented a combined identity document and facial‑check onboarding workflow (via API/SDK and other integration tools) and worked closely with Revolut’s engineering teams during integration. Since migrating to Onfido, Revolut has verified users from 168 countries in seven months, increased the volume of checks by 293%, achieved 38 seconds faster average results than their previous provider, sustained 99.998% uptime, and increased customers onboarded by 12%.

Revolut

Lewis Tuff

Lead Platform Engineer