Case Study: Pockit achieves a 15% increase in customer conversions by reducing onboarding drop-off with Onfido

Pockit - Customer Case Study

Pockit is a mobile-first online bank with 400k+ customers whose mission is to make bank accounts available for all. As a digital-only bank, Pockit faced the challenge of verifying customer identities quickly and seamlessly while meeting strict KYC and AML regulations—if onboarding was cumbersome, customers could be lost. To solve this, Pockit selected Onfido’s next-generation KYC & AML solution and API for remote identity verification.

Pockit’s developers worked with Onfido’s engineering team to integrate the Onfido API into Pockit’s platform, enabling automated onboarding, remote identity and international watchlist checks, and compliance without in-person checks. The integration reduced onboarding drop-off and drove a measurable 15% increase in new customer conversions, helping Pockit expand access to banking while remaining compliant with regulatory requirements.

Pockit

Alexandra Geca

Fraud Manager