Case Study: PensionBee achieves frictionless KYC compliance and faster onboarding with Onfido

PensionBee chooses Onfido to deliver frictionless KYC compliance

PensionBee, an online-only pension provider with over 125,000 users that onboards hundreds of customers each day, needed to meet KYC compliance without adding friction or resource-intensive manual checks. PensionBee chose Onfido and its machine-learning-based identity verification KYC technology — including Onfido’s document and facial verification integrated into Salesforce — to deliver a secure, mobile-friendly onboarding experience.

Onfido automated and streamlined PensionBee’s identity checks, producing higher pass rates, reducing manual review overhead and enabling customers to sign up in minutes on mobile. By integrating Onfido into Salesforce, PensionBee improved compliance record-keeping and accelerated time-to-live for new users, supporting scale (hundreds of daily signups) while cutting operational friction.

PensionBee

Romi Savova

Founder and CEO