Case Study: Oval achieves 89% faster onboarding and 79% fewer fraud locks with Onfido

Oval - Customer Case Study

Oval, a European fintech with over 450,000 users, needed to balance a frictionless onboarding experience with KYC and fraud prevention—particularly for high-risk Italian paper IDs. Oval had been using a manual, outsourced approval process that was slow and opaque, so they partnered with Onfido to verify new customers via ID photo and a short video using Onfido’s API/SDK and verification services.

Onfido’s integration delivered fast, granular identity decisions directly into Oval’s systems, enabling automation and better risk controls. As a result, Oval shortened time from registration to activation by 89% and reduced customers placed under “fraud lock” by 79%. Onfido’s near-instant, 40+ sub-breakdowns for approval/rejection gave Oval the visibility to prevent fraud while improving the onboarding experience.

Oval

Benedetta Arese Lucini

Co-founder and Chief Executive Officer