Case Study: ONE (digital banking service) achieves 230% verification volume increase with Onfido

ONE - Customer Case Study

ONE, a digital banking service focused on improving financial health, needed a secure, easily integrated document identity verification solution to support onboarding, increase automated decisioning, and reduce operational costs while maintaining global coverage. They selected Onfido’s digital identity verification solution to meet these requirements.

Onfido implemented a hybrid AI-plus-human verification system (via SDK/API and dashboard) that lets applicants submit a government ID and selfie, supports automated decisions, and gives ONE’s risk team actionable insights for reviews. Since going live with Onfido, ONE has seen verification volume rise by more than 230%, improved operational efficiencies, and a scalable verification flow that reduced manual verification needs.

ONE

Brent Baker

Chief Operations Officer