Case Study: MoneyMatch achieves 10x verification throughput and lower cost-per-user with Onfido

MoneyMatch - Customer Case Study

MoneyMatch, a digital‑first remittance provider in Malaysia, faced the challenge of scaling customer onboarding while meeting strict KYC and local regulatory requirements. Their manual live‑video verification process took up to 15 minutes per call, causing customer drop‑offs and high operating overhead. To modernize onboarding, MoneyMatch partnered with Onfido, using Onfido’s Document Verification and Video Liveness (plus SDK and integration guides) to replace slow, manual checks.

Onfido implemented an API/SDK‑based identity workflow and supported MoneyMatch through integration and design, enabling customers to register and be approved in under three minutes. The result: a 10x increase in users verified per hour with the same Operators team, roughly $8 saved per verified user, elimination of manual bottlenecks, and a scalable, compliant onboarding flow that positions MoneyMatch for geographic expansion — with Onfido central to that capability.

MoneyMatch

Raja Adam Malik

Chief Financial Officer