Case Study: Mettle achieves 2-minute, fully digital onboarding and scalable KYC with Onfido

Mettle - Customer Case Study

Mettle, the digital-only business account from NatWest, needed a way to meet regulatory KYC requirements at scale while keeping onboarding simple for small business owners who expect fast, branch-free sign-ups. Mettle selected Onfido and its Real Identity approach—combining government-issued ID checks with facial biometrics and a flexible SDK—to provide a trusted, digital-first verification solution.

Onfido’s implementation automated Mettle’s ID & verification flow, enabling customers to open accounts with just a photo ID and a short in-app video, typically completing verification in 2 minutes and 11 clicks. Onfido also supplies granular analysis from 30+ fraud signals so Mettle could build custom rules and automate onboarding for scale, resulting in faster, more accessible sign-ups and more efficient support from the Mettle team.

Mettle

Joseph Connelly

Senior Product Manager