Case Study: KOHO achieves 98% faster identity verification and 15% higher conversion with Onfido

KOHO - Customer Case Study

KOHO, a Canadian neobank serving over 350,000 customers, needed a way to remotely verify applicants’ identities as it scaled without sacrificing user experience. KOHO selected Onfido as its identity verification partner, using Onfido’s verification platform and SDK to replace a provider that was turning away too many good users and creating long verification delays.

Onfido’s developer-friendly SDK and API were integrated in weeks, backed by Canadian document coverage, ML-driven fraud detection with human-in-the-loop review, and UX collaboration to optimize onboarding. The result: a 98% reduction in verification time (customers can verify in minutes versus previous two-hour waits), a 15% increase in customer conversion, drastically lower identity fraud and false positives, and a faster, more reliable onboarding flow—making Onfido the backbone of KOHO’s risk control.

KOHO

Peter Lu

Credit & Lending Product Lead