Case Study: TBI Bank achieves 80% faster onboarding and 66% lower customer acquisition costs with Onfido

How, with Onfido, TBI Bank saw an 80% faster time to onboard and verify new customers, and a 66% reduction in cost to acquire new customers

TBI Bank, a next‑generation bank expanding into services like TBI Pay, needed a scalable way to stop fraud and speed up KYC: their previous process relied on six‑minute live video calls that hurt UX and couldn’t cope with growth spikes. To solve this, TBI Bank turned to Onfido and its Document and Selfie verification capabilities.

Onfido’s API and mobile SDKs—backed by a hybrid approach of machine learning plus human experts—verify the bulk of customers so TBI only reviews suspicious cases. The result: onboarding now takes under 2 minutes (80% faster) and TBI has cut cost to acquire and KYC new customers by 66%, enabling secure growth without hiring extra agents.

TBI Bank

Armen Matevosyan

Chief Commercial Officer