Case Study: Orange Flex achieves 2-minute eSIM activation and 90% document verification success with Onfido

How, with Onfido, Orange Flex are disrupting the telco industry

Orange Flex, a 100% digital, subscription-based telco app launched in Poland, needed to replace legacy face‑to‑face identity checks to deliver a fully remote onboarding experience while remaining compliant. They were concerned customers might not accept digital verification and that automated checks might not match the reliability of in‑person processes, especially given the many national ID document versions (e.g., Polish passport variants).

Onfido was chosen to integrate Document and Selfie checks into Orange Flex’s account creation flow via API/SDK, providing a remote, self‑service identity solution. Onfido’s automation reduced manual data errors, delivered around a 90% document verification success rate, cut signup to under 10 minutes (with eSIM activations in about 2 minutes), and helped Orange Flex scale to 100,000+ active customers while improving UX and fraud protection.

Orange Flex

Artur Stankiewicz

Chief Marketing and Digital Officer