Case Study: MyCash achieves 45% automated approvals and 5-minute customer onboarding with Onfido

How, with Onfido, MyCash boosted automation of customer approvals end-to-end and reduced the time it takes to verify and onboard new customers

MyCash, a Singapore-headquartered, mobile-only remittance app serving migrant workers, needed a compliant digital KYC solution that could verify a multinational, largely unbanked customer base without in-person branches or reliance on Singapore’s Singpass. MyCash chose Onfido as their preferred provider, using Onfido’s ID Check, Face Check and Watchlist products to meet AML/KYC requirements while keeping onboarding fast and accessible.

Onfido implemented a smartphone flow (ID snapshot + selfie) via customizable mobile SDKs and APIs, enabling document verification from 195 countries and face matching with anti-spoofing. The result: 45% of customers are approved end-to-end without manual review, new users can be fully verified in about 5 minutes, and Onfido’s ID Check delivers up to 38 granular authenticity signals—freeing MyCash to scale operations, build local experience centres, and expand regionally.

MyCash

Kenneth Goh

Director