Case Study: MACH achieves 48% higher sign-up conversion and 93% reduction in fraudulent accounts with Onfido

How, with Onfido, MACH increased customer conversion by 48% and reduced fraudulent accounts by 93%

MACH, a Chile-based digital-first fintech serving over 2.7 million customers with peer-to-peer payments, virtual and physical Visa cards, and bill payments, needed to grow its active user base without sacrificing fraud prevention and KYC compliance. Previous onboarding approaches—manual ID reviews and microcharge verification—caused customer drop-off, operational overhead, and account-recovery friction, so MACH sought a trusted, mobile-friendly identity solution from Onfido.

MACH integrated Onfido’s identity verification (ID + face checks) via Onfido’s mobile SDKs for Android and iOS to create a smooth image-capture onboarding flow. The Onfido integration was seamless and drove measurable impact: a 48% increase in sign-up conversion and a 93% reduction in fraudulent accounts versus the prior microcharge method, while enabling effortless face-based account recovery and plans to extend Onfido checks across the customer lifecycle.

MACH

Fernando Plaz

Head of Product