Case Study: First Bank achieves 80% faster customer onboarding with Onfido

How, with Onfido, First Bank could onboard customers 80% faster with an AI-driven approach to identity verification

First Bank, a Romania‑headquartered digital challenger intent on moving customers from brick‑and‑mortar to an always‑on online experience, faced the twin challenge of meeting strict KYC/AML requirements while delivering a smooth customer journey. Until partnering with Onfido, First Bank relied on manual video‑call verifications that introduced up to two‑day waits and risked human error, hindering its digital onboarding goals.

First Bank implemented Onfido’s Document and Video identity verification, leveraging Onfido’s hybrid AI-and-human fraud detection and developer-friendly APIs/SDKs. The integration was market‑ready in one week (video in two days), cut onboarding time by 80% to as little as eight minutes, eliminated the need for manual video calls at scale, and enabled faster, more reliable customer onboarding without hiring additional operators.

First Bank

Radu Stoicescu

Digital & Innovation Advisor