Case Study: Chipper Cash achieves 35% faster onboarding and 95% automated verifications with Onfido

How, with Onfido, Chipper Cash successfully scaled onboarding to support 40,000 new users per day

Chipper Cash, a cross-border payments app serving over 4 million users, needed a reliable identity partner to remove onboarding friction, meet KYC requirements, and stop sophisticated fraud such as synthetic IDs across diverse African markets. Not wanting to become identity experts themselves, Chipper Cash turned to Onfido to help deliver a fast, compliant, and user-friendly signup experience.

Onfido was integrated into Chipper Cash’s workflows using its image capture SDK and a mix of services — ID and Selfie Checks, Identity Record, and OCR Autofill — to automate identity decisions. The Onfido solution cut onboarding time by 35% to just a few minutes, automated 95% of verifications, and supported rapid growth (about 40,000 new users per day), improving operational efficiency and fraud prevention while keeping the customer experience friction-free.

Chipper Cash

Hasan Luongo

Vice President Marketing, Global Marketing