Case Study: Grover achieves 60% faster customer onboarding and saves 1 hour per verified customer with Onfido

Grover - Customer Case Study

Grover is a German Rent Tech company offering flexible device rentals to consumers and businesses. To manage unique risk across its eCommerce and lending-like model, Grover faced slow, manual identity checks for business customers that caused day‑long onboarding delays and poor user experience. Grover engaged Onfido, using Document Verification and Selfie Biometrics, to address this challenge.

Onfido implemented an SDK/API-based identity verification flow (delivered from concept to v1 in a two‑week sprint) that automated GDPR‑compliant document and biometric checks. The integration cut onboarding time dramatically—a 60% reduction in time to onboard customers, about one hour of manual work saved per verified customer, and eliminated day‑long waits—while reducing fraud and improving the checkout experience for Grover’s customers.

Grover

Jason Efstathiou

Product Owner