Case Study: Finiata achieves 50% automated KYC and 10% higher customer conversion with Onfido

Finiata - Customer Case Study

Finiata, a Germany‑headquartered fintech that solves cashflow and credit problems for small businesses through an online‑only experience, needed a faster, compliant way to understand customer risk without slowing sign‑ups. Manual KYC processes—only available during business hours—were creating delays and limiting approval speed, so Finiata turned to Onfido to bring Document Verification and Selfie checks into their registration flow.

Onfido’s Document and Selfie verification were integrated into Finiata’s signup process, automating KYC so users can verify in minutes with a document upload and a selfie. The solution enabled full automation for 50% of cases with no human intervention, reduced time‑to‑sign‑up to under 15 minutes, and drove a 10% increase in customer conversion, while cutting manual review costs—supporting Finiata’s plans to scale with Onfido’s global reach.

Finiata

Ingmar Stupp

CPO and Co-founder