Case Study: Couchsurfing achieves 30,000+ verified members and rapid global onboarding with Onfido

Couchsurfing chooses Onfido to verify the identity of users and build trust throughout its community

Couchsurfing, a global P2P hospitality community of about 14 million members, needed a stronger way to verify identities across 100+ countries to build trust and safety on its platform. They selected Onfido to provide identity verification, using Onfido’s IDV solution — combining Document Check and Facial Similarity checks delivered via its iOS & Android SDK — as a more robust, voluntary verification than address, phone, or card data.

Onfido integrated document capture, selfie-based facial matching and checks against Sex Offender and watchlist databases into Couchsurfing’s app in under a month. The Onfido solution verified more than 30,000 members in the first three months, delivered global turnaround times under 20 minutes, enabled verification in over 200,000 cities, reduced user drop‑off, and continues to be supported by Onfido’s responsive account team.

CouchSurfing

Don Fultz

Head of Trust and Safety