Case Study: bunq achieves 5x more verifications and rapid, scalable onboarding with Onfido

Bunq - Customer Case Study

Bunq, the European challenger bank known as the Bank of the Free, was hampered by a slow, inconsistent onboarding process that relied on video calls, operator judgment, and struggled with diverse global IDs and language barriers—making scale difficult and creating an awkward experience for customers. Bunq partnered with Onfido to rethink onboarding and deploy document verification and Liveness Technology to enable remote, automated identity checks.

Onfido implemented comprehensive document verification and a liveness check (users film randomized actions), integrating quickly via API/SDK and dashboard tools to detect impersonation and remove the need for video calls. The result: Bunq now verifies 5x more users with the same operations team, 80% of users are approved in seconds and all users are approved within five minutes, enabling faster international scaling and a markedly improved user experience.

Bunq

Djoeri Timesen

Chief Product Officer